Redefining how
business operates.

We help daring people and companies in their data and analytics journey for fast and autonomous decisions.

Companies served
& Partnership

Automated root cause analysis leading to higher customer satisfaction

Unifying qualitative and quantitative surveys

Demand forecasting and operational planning leading to working capital efficiency

Increasing customer orders process efficiency

Pricing validation improving both revenue and customer satisfaction

Improvement in revenue increase

Improvement in revenue increase

Business challenge and solution

Full intelligent automation of order-to-cash cycle based on data analytics. Data ingestion involving transactions, orders, service production and logs, either in batch or streaming format, along with user-defined business rules. The challenge is to organize and publish the view on revenue assurance by pointing the risks, errors and accuracy over revenue cycle period involving several organizations across business network.

Benefits of the solution

Improvement in accuracy of revenue increase, providing leading indicators or potential risks and benefits for business operations. Dealing with 100+ million transactions annually involving 100+ organizations in business network and reaching accuracy level of 90% at daily basis, online, allowing speeding up the billing process thus shortening cash collection.

Pricing validation improving both revenue and customer satisfaction

Business challenge and solution

Revenue accuracy has a direct and strong relationship with pricing. However, in business environments which is based in a range of services and products including regulated business, pricing that is applied to billing process is critical. By combining autonomy in maintaining pricing rules and mechanisms along with a data intelligence pipeline, it is possible to generate alerts on potential revenue risks.

Benefits of the solution

By fully implementing the operational intelligence framework on pricing, the benefit falls into two key and critical process: billing and customer relationship. The consequence is to improve revenue increase as well as reduce customers’ claim on billing issues along the way.

Increasing customer orders process efficiency

Business challenge and solution

Operational routine in dealing with orders and proposals from customers need validation according to product policy, procedures, regulation and commercial rules. The challenge becomes critical when there are thousands of transactions that must follow a thorough screening process, which in turn may end up with potential hundreds and even thousands of total touch points comprised by complex set of rules. The solution is to adopt a full intelligent automation combining both, high volume of data along with flexibility in maintaining product and services polity up to date.

Benefits of the solution

Overall and detailed view on complex and multiple interconnected decision trees with learning experiences for evaluation of each proposal, facilitating the fast decision-making in cases of exception and optimizing the sales thus revenue cycle. The side effect is to eliminate operational backlog down to focus only on critical issues enabling faster sales cycle process.

Demand forecasting and operational planning leading to working capital efficiency

Business challenge and solution

The pursuit for a constant sales increase may often challenge the whole planning process in having products and services available to meet the market demand. However, the challenge is how to cope with sales target and production planning by having the best solution in terms of working capital. By combining data intake from different sources and legacy it is possible to plan, monitor and make appropriate decisions along the way creating an environment of transparent and candid S&OP.

Benefits of the solution

Expected working capital optimization with cases accounting roughly 30% in gains and improved productivity in the S&OP processes.

Unifying qualitative and quantitative surveys

Business challenge and solution

Monitoring trends by combining quantitative survey and voice qualitative testimonials in large scale of more than 300 thousand interviews annually. The solution was designed to carry on intelligent data pipeline combining both advanced analytics along with natural language process in order to provide a unified view of major facts and trends.

Benefits of the solution

Quickly identify major trends and topics, exploring potential insights and formulate scenarios which may combine several different features including context and sentiment analysis to come up with key potential outcomes for decision making process.

Automated root cause analysis leading to higher customer satisfaction

Business challenge and solution

Customers generate data and information across different touch points in a very dynamic and unstructured form. Data flow could potentially come from customer care, either voice or email, social network, legal and regulatory bodies, amongst others along with customer life cycle captured by legacy data such as contracts, orders, financial transactions, to name a few. The operational intelligence platform can identify issue root causes in order to mitigate ongoing problems.

Benefits of the solution

In real cases the solution delivered strong average talk time reduction up to 50% along with substantial increase in productivity due to prioritization of problems to solve across business operations.