Financial Services

Growing digitalization and new regulations

Three out of four financial institutions put channels and digital experiences on top of their list of investment priorities. The success of these organizations requires solutions that can consolidate indicators in digital collection, increasing agile document exchange among business areas, and provide context searches in natural language.

The Operations Journey and Customer Journey solutions act directly on the customer relationship dynamics through the capture of unstructured and recurring data and information, such as registers, contracts, orders, consumption, frequency, services via relationship channels, litigation, ombudsman, receiving, cancellation and reactivation. With these resources, organizations can reconcile data from any source and format, structure accurate analysis, prevent inconsistencies and eliminate information incompatibility-related risks.