The global telecom industry’s revenue is estimated at 1.2 billion euro in 2019 and is one of the major benefited from the technological revolution that today integrates innovations like big data, predictive analysis, virtual assistants and artificial intelligence.
With the solutions provided by the Dom Rock platform, companies can capture information from all customer touchpoints and related data, creating smart rules for the operational, legal, regulatory, trade areas, and assuring more productivity and higher customer satisfaction. In addition, they can create conditions for higher operation-centric assertiveness and shorten the decision-making cycle, working on the root of any inconsistencies and risks identified. All this ensures higher assertiveness in the receivable cycle and, consequently, increased revenue.
- Improvement in revenue increase
- Pricing validation improving both revenue and customer satisfaction
- Increasing customer orders process efficiency
- Demand forecasting and operational planning leading to working capital efficiency
- Unifying qualitative and quantitative surveys
- Automated root cause analysis leading to higher customer satisfaction