The utilities industry is going through a period of intense transformation driven mainly by the advancement of technologies and society’s demands, such as renewable energy, mobility, smart grids, among others.
For this industry, solutions such as Revenue Journey, which reconciles data from any source and format and structures accurate analyses, help preventing inconsistencies, ensuring improved margins and on-time collection. On the other side, Customer Journey and Operations Journey provide a 360-degree understanding of the consumers and create conditions for higher operation-centric assertiveness and thus shorten the decision-making in the midst of a continuous innovation environment.
- Improvement in revenue increase
- Pricing validation improving both revenue and customer satisfaction
- Increasing customer orders process efficiency
- Demand forecasting and operational planning leading to working capital efficiency
- Unifying qualitative and quantitative surveys
- Automated root cause analysis leading to higher customer satisfaction