With increasing competition and the demand for continuous improvement in business models, companies in the BPO, Consulting and Professional Services industries need to adopt a business strategy that allows them to respond quickly to market changes and ensure the customers are increasingly satisfied and loyal to their services.
For these industries, Revenue Journey, Operations Journey and Customer Journey solutions provide complete revenue visualization, ensuring agile decision-making and change of the business routes, while mapping out and generating analyses of all customer touchpoints and data for more personalized services. In addition, Operations Journey allows companies to process multiple orders based on business rules, regulatory and operational aspects of risk and compliance as well as to establish KPIs coupled to their digital collection integrated with plans to action.
- Improvement in revenue increase
- Pricing validation improving both revenue and customer satisfaction
- Increasing customer orders process efficiency
- Demand forecasting and operational planning leading to working capital efficiency
- Unifying qualitative and quantitative surveys
- Automated root cause analysis leading to higher customer satisfaction