Robotization, customized products and challenges posed by the Industry 4.0 concept, such as productive process improvement, accelerated product development and creation of new business models, are part of everyday life of managers in the manufacturing industry.
The Customer Journey solution shortens the decision-making cycle by mapping out dynamically inconsistencies and risks and enabling quick action on the root cause. It also provides insights to enrich the business model and customer relations, leading to scenarios of high productivity and cost reduction. In addition, the option for integrating with workflow solutions improves processes and action plan, creating conditions for higher operation-centric assertiveness. On the other side, the Operations Journey and Revenue Journey solutions can shorten the decision-making cycle and reduce the transformation-related risks.